Willy Finneran is a grieving novelist that has no problem adjusting the truth to avoid conflict. Ozena Webb is a customer service rep and single mother who spends her evenings playing board games with her disabled son. Shaq is a homeless man with a temper who can’t remember who he is. When Willy is sentenced to community service in the homeless shelter where Shaq lives, their lives all intersect in a life-changing and powerful way. The story of three people doing the best they can with what they have, Return Policy demonstrates the glimmer of hope that exists even in the darkest parts of our lives.