What do you do when a competitor is encroaching on your territory? Human nature says, “he must be stopped,” possibly at any cost. Yet, Jay Leno in The Power of Nice says cheer him on, encourage him, do something nice for him. The reason for doing so is that at some later time it may be that your act of kindness will benefit you and maybe even him. This book about conquering the business world is full of scenarios of being nice to competitors and reaping benefits because of it. “When someone challenges or even kills your ideas, you could see him as the enemy—or you could see him as someone who is pushing you to do your best.” Most of the advice from The Power of Nice can be applied to competition in all aspects of life, as well as customer service. For instance, a six year old boy competing for the 1st grade national chess championship had the opportunity to win by just keeping his mouth shut. You see, his opponent forgot to stop his clock and no one else was allowed to say anything. This six year old decided to tell his opponent and in the end lost the championship. However, later he was recognized and highly commended as a “true champion”. This book has nuggets for all and can be read for enjoyment or as a tool for personal and employee growth.